Airtel
Deactivated my boradband service

Dear Sir/Madam,

On November 28th I got the broadband connection from Airtel. To get the connection I had to pay Rs. 500/- for "registration charges". I gave a cheque to the sales person and I told him that I had moved to Chennai just a week back and I do not have a local account and the cheque I am giving is an outstation cheque. The sales person told me that since it is a HDFC cheque you do not have to worry and it is valid. The very next day I got the connection. After a week, "Airtel" de-activated my account. So I had to call the Airtel customer care (42112345) to see why my broadband was de-activated? They told me that the cheque I gave was an outstation cheque and hence they have de-activated my broadband service. I was asking them how this can be rectified. They asked me to go to a near by showroom and I pay the registration fees (Rs.500/-) in cash. I went to Airtel showroom (Arcot road near Chandra Bhavan hotel) and paid the registration fee in cash and got a receipt for the same. After that I got calls from Airtel customer care 5 times and they told me that my complaint has been closed. They had also mailed my cheque (outstation) back to me in courier. Things were going smooth for 3 weeks and suddenly last week (January 4th) my broadband connection was de-activated again. Guess what the reason is the same old one, outstation cheque. In the mean time I got the November- December bill from Airtel in that they have clearly mentioned about the cash advance (registration fee) which I had paid them. I called the customer care again and told them that how could you de-activate my connection on the basis of outstation cheque and also told them that even the broadband bill which I got from Airtel has my cash payment towards registration fee. Again the customer care person asked me give the receipt number which I gave and I was assured that the line will be restored within 4 hours but unfortunately that did not happen. I again called them on January 5th @ 10 PM and I was told that I had to give it in writing and they would restore the line in a week’s time. Till now they have not done anything. This is ridiculous, I mean for NO FAULT OF MINE I AM BEING PENALISED. Is there a way I can get justice???

Thanks,

Badri

Company: Airtel
Country: India
Site: www.airtel.in

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