Beam Fiber Internet
Poor service

I am using Beam Fiber 1 Mbps connection from past 3-4 months (20 May).

On 1 June I have raised a complaint through costumer service stating I am not able to use my internet connection as it is getting disconnected every 5 Minutes and not not able to connect more than 1 system (PC/ Laptop) using Wifi. The technical team closed my ticket without any resolution and and no technical person came to my place. I have raised the same complaint again on 21 June and the ticket again got cosed without any resolution on 23 June. Again I raised the same complaint again on 25 June and the ticket again got cosed without any resolution on 29 June. Again I raised the same complaint again on 30 June and finally my problem got resolved on 2 July.

I told the team that I will not be paying the June month bill as I have not used the Internet service properly and also told them that I have raised the complaint on 1 June and it got resolved on 2 July.

At that time nobody had contacted me and on 4 August they disconnected my connection due to non payment of the bill. I called the customer service and told the that I will pay the entire due if they deduct the June month bill and send the updated bille to me. I told the same thing to all the collection executive who called me for the payment and they said it will be resolved. But till today this problem is not resolved and I am getting messages everyday for the payment of the bill.

This is really harassment to the customer. They are not doing their work properly and harassing the customer for the payment.

I told them that I will pay the entire due if they resolve my problem and will continue the service.

Please let me know if I have done anything wrong.

Hope I will get justice by submitting this problem to Consumer forum.

Thank & Regards,

Gopal Krishna

91 9866671222

Company: Beam Fiber Internet
Country: India
State: Andhra Pradesh
City: Hyderabad

  <     >