Beam Telecom
Failed to give broadband connection within time and NO RESPONSE

I RECENTLY SENT A MAIL TO support@beamtele.com (address given by the manager of beamtelecom, mehdipatnam branch --Abeth Khan)

iam expecting reply from them -- the mail details are

I have paid 1800 rupees to beamtelecom for 2 mbps plan at 08 Mar. At the time of paying your people said "Connection is given in maximum 20 days" And Customer Care people told that my commence date is 26th Mar.

Area: SHIVARAM PALLY, RAJENDRANAGAR, HYD-052

Reg Mobile No : 8008752175

From that day on wards Iam calling Customer Care people and they are simply saying "YOUR CONNECTION WILL BE GIVEN IN 24 TO 48 HOURS, OUR TECHNICAL PEOPLE WILL CONTACT YOU"

NO TECHNICAL PEOPLE CONTACTED SINCE THEN. IAM JUST GETTING TICKET MESSAGES TO MY MOBILE AND MAIL (i collected them) AROUND EQUAL TO 20 IN THESE DAYS (the same story repeats every time but no response or no intimation from any technical people, every time i called customer care people and they just register the complaint and give me a TICKET, NOTHING HAPPPENS)

TODAY AFTER 31 DAYS 9TH ARIL I PERSONALLY WENT TO YOUR MANAGER (ABETH KHAN, MEHIDI PATNAM BRANCH, PH NO 9948515155) AND GIVEN A COMPLAINT TO HIM. MANAGER IS SAYING THAT

" THE MATERIAL FOR YOUR AREA (SHIVARAM PALLY, RAJENDRANAGAR, HYD-052) IS NOT SANCTIONED TILL TODAY AS YOU ARE ALL ONLY MONTHLY PAYERS, BUT TODAY IT IS SANCTIONED (HE SHOWED ME A MAIL)

AND WE WILL GIVE YOU CONNECTION BY SATURDAY (14 APRIL) OR 5 TO 8 DAYS.

IF WE FAIL TO GIVE CONNECTION IN TIME WE WILL RETURN YOUR MONEY. THEN I ASKED A CONFIRMATION MAIL FROM THE MANAGER. HE TOLD ME TO FORWARD A MAIL TO support@beamtele.com. THEY WILL SEND YOU CONFIRMATION MAIL (OF RETURNING MY MONEY 1800 WHEN FAILED TO GIVE CONNECTION WITH IN THE TIME).

THATS WHY IAM FORWARDING THIS MAIL TO YOU, SO PLEASE SEND ME THE CONFIRMATION MAIL TO ME. MY REG MOBILE NO IS 8008752175.IF ANY QUERIES ON THE ABOVE MATTER YOU CAN ASK YOUR MANAGER OF MEHDIPATNAM BRANCH (ABETH KHAN-9948515155).

My Status As Per the Latest Ticket

On Mon, May 9 at 2:51 PM, wrote:

Dear Subscriber,

UserName: prashanthpadamati@gmail.com

Please note that your ticket No.2091998 is still under resolution. Our team is working on this and we will expedite resolution. Inconvenience is regretted

Ticket details for your reference

Ticket No:2091998

Ticket Type: PENDING CONNECTION

Ticket Priority: Higher

Ticket Status: Pending

TicketDate:05-MAY 01:58:00 PM

For any further information and clarification regarding this ticket, please call our customer support on 040-66272727 or reply to this mail (always mention the ticket no: or account no for reference).

Regards,

BEAM TELECOM

Company: Beam Telecom
Country: India
State: Andhra Pradesh
City: Hyderabad

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