BEAM TELECOM PVT. LTD
Tickets Closed with out issue being resolved
- 07-05-2012
- 45
I raised a complaint that network is not working on Jul-1. The ticket number was 5499451. The ticket is CLOSED today saying the network is working fine. The problem still exists and not working. Apparently the technician "C.Raja" closed the ticket. Another ticket was raised again today and they refused to RE-OPEN the same ticket saying it is not possible. The new ticket number is 5546424. I also forwarded the SMS to the said number for escalation which is 8008150000. Looks like a bunch of fish market managers running the show rather than professionals.
Please resolve the ticket ASAP, and PLEASE don't close the tickets without resolving the issue.
Company: BEAM TELECOM PVT. LTD
Country: India
State: Andhra Pradesh
City: Hyderabad