Bharti Airtel 3G
Airtel 3g Service and Support SUCKS

I have Airtel 3G dongle with Rs750/- plan to download 5GB.

On 17th Dec I noticed that internet speed is only 20kbps. When I called technical support they mentioned that I have exceeded the limit and hence I am getting 2g speed and it's not mentioned and shared with me earlier.

After I made the full payment on 23rd (based on billing cycle) still speed is same. I called technical support again and the technical support person mentioned that they will have someone call me within 48Hrs. however, none called me. After 48hrs, I called technical support again to enquire the status and I got to know that this issue will be address only by 30th Dec. I requested to speak to floor supervisor and technical person mentioned that he will say the same sentence nothing different. So why the hell he called as supervisor if he can't provide any further assistance what support person is providing?

I spoke to Mr. Suresh (Floor Supervisor) and I explained the issue. Mr. Suresh mentioned that backend team doesn't work over the weekends hence, I have to wait. He also shared some big commitments that I will receive call before 5PM on 26th Dec and when I forced for 12 he agreed. I told him that I am sure none from airtel will call and none called.

I called on 26th Dec about 6PM and spoke to escalation engineer. Based on the engineer the issue is a common issue and other customers are also facing the same issue for last 2 weeks. Hence they are upgrading the 3g services and that which will be over by 27th Dec evening and till that time it will be in 2g service. When I asked, why there were no SMS or email he kept quite. Based on my request he transferred my call to another floor supervisor and he mentioned that my billing cycle and activation dates don't match. My billing cycle is 19th of every month and activation date is 8th of Nov. Hence, I will have to manage with this speed till 8th Jan and then I will get the 3g speed. When I asked him about the network upgrade he mentioned it's already finished. So escalation engineer was just a title or he really knows and understands the facts!!! Supervisor mentioned that he can request backend team to change so that billing cycle and activation date can be matched to avoid this issue. However, that can't be done soon. This process can only be taken in morning as backend team will be only available on 27th Dec morning not evening. On top of that, he was asking me, if I am interested to upgrade my plan. I am not sure, how didn't feel ashamed of asking this question!

I am not sure, how AIRTEL Call this nonsense thing as support where escalation engineers are not aware about the upgrade plan of 3g services or simply he was lying, engineers can say that floor supervisor will repeated what he said and most importantly the backend team only works 9 to 6 on weekdays no matter how important that issue might be. I think this should be called as a joke then a support.

AIRTEL = Worst Experience ever you can imaging

AIRTEL = Cheat customers on everything possible

AIRTEL = Pathetic Service

AIRTEL = Pathetic Service

AIRTEL = Ridicules Support

Company: Bharti Airtel 3G
Country: India
State: Karnataka
City: Bangalore

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