Bharti Airtel Broadband Service
Fraud

Hi,

My name is kujit singh and I am from Delhi. I recently witness a fraud from a Brand Called "Airtel Broadband service".

On the September 20th there were two Airtel sale people were at home door, to complete a survey. As i was aware about the great services of Airtel Broadband internet and was looking for the service for my home, so I invite them inside to know more about the offer. I was informed by one of the sale representative that I can enrolled for the service by paying the installations charges of Rs. 500.00, so I provide them the required information like the photograph and the photo identification proof and also gave them the Rs.500.00. I received a slip of the conformation of enrollment and a commitment of service activation within the 3 days of time duration. Regrettably it couldn’t be possible and i start connecting the sources to know the status of me Broadband services. So first I called the number which I received on the time enrollment which was the number for Mr. Ranjit with the contact number (9266383814) and the response I revived was Sir we don’t have the line in your area so we can not provide you the service. After receiving the information, when I asked for the refund and the reason why I was informed and enrolled for the service if you don’t have a line here, he conference me with his boss Mr. Raju shrivastav.

The supervisor asked me to get 10 connections in order to get my services activated. I would like to know the process for the Airtel Broadband service activation. Is this required for all the customers to get 5 or 10 connections in order to there service activated? So we end up with bad customer experience and a fake customer service promise of Airtel Broadband service.

WOW you did it Again.

On the 11th October afternoon I received a call which was again form the Airtel Broadband service. In that call I was informed that we (AIRTEL) has successfully installed the internet lane in your locality and now I can enrolled for the services again. I informed the whole story to the sale girl that how I was cheated and miss guide from Airtel in regards of my service activation. However the sale representative told me that this time she guaranties me 110% that they have the service in my locality. Being a victim of fake promise I still make my mind to give Airtel a second chance.

Here I would like to inform you that I disconnect my current internet services as i have my billing cycle 12th of every month. And the same sale representative came to collect the form and the money again which I revived last time through courier service. So this time I also enrolled for the IPTV service also and get the conformation of 3 days to services get activated. So I fill a form for IPTV and gave them a Rs. 1750.00 check. But after waiting for more then a week I decided to know the status of my request, but when I called Ranjit the same guy who enrolled me first time and also the second time, he informed me that they don’t have the services available in my area.

Being a frustrated consumer I decided to visit the office of Ranjit. And I called him again to know his address, pleas note that following is the address I received form Ranjit:

B-201/4

Gujrawala Town

Part 1 Delhi.

This is the address for Fortune Sales Corporation, and amazingly Ranjit was not aware about the route for his office. However I tried hard I locate the address. So I visited the place and told them the whole fraud happened with me. The officers proposed me the refund for the recent request and also told me about the offer for the new customers. If a new customer joins Airtel services he/she will get a Reebok watch or sun glass, which was not informed by Mr. Ranjit.

So I have some matter of concerns and questions form Airtel:

1. Why I was informed and enrolled for the services when there were no services available.

2. Why as a consumer I was harassed and miss guided by Bharti Airtel.

3. second time when I told the sale representative that I don’t have the service here in my locality, why I being promised 110% that I will receive the services in the next 3 days

4. Why I was asked to get 10 connections in order to get my services activated.

5. Who is responsible for this fraud and miscommunication?

Please be informed that I am not writing this e-mail because I need the Rs 500.00 refund, but I would make sure that kind of fraud and worst service I received as a consumer nobody ever faced it

If you need the scan copies of both the RS 500.00 SLIP and the copies of form, please revert to me with the e-mail address. I would love to share the information with you.

Victim of fraud from Airtel

Kuljit singh

9582333203/9911005584

Company: Bharti Airtel Broadband Service
Country: India
State: Delhi

  <     >