Reliance
Broadband Connectivity

I am Reliance broadband consumer. I am using reliance broadband from last 4 month in Indirapuram, Ghaziabad area. My complain is regarding the speed of the broadband. I am getting speed of 1 or 2 KPBS per second and in case if I am not touching my mouse for 1 minutes the broadband gets disconnected. I called their customer care service many a times. Initially they said that after 12 'O clock mid night the speed will improve, I tried it but still the speed was same. They whenever I use to call them they use to said that their is some problem going on in your area and it will get resolved by certain date... Last time when I called them they said it will get resolved by 1st September. But, still the speed is same . yesterday when I called them they said now this issue will get resolve by 30- Oct. And I am damn sure the speed will not improve after this date also. I do not know when they can't provide good speed for which they are charging me monthly then why don't they charge me only for my usage. As of now I have taken unlimited plan for INR 820/- per month with the speed of 3.1MBPS speed for upto 2 GB and then 256KBPS for rest of the month. But till date I have never touched 100 KBPS... then why are they charging me for that speed which they are not providing? my connection number is 7428928440 . address - Shakti khand- 3, Indirapuram, Ghaziabad. UP

Company: Reliance
Country: India

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