Bharti Airtel Limited - Airtel Broadband
Worst customer service and Untrusted

Hello Sir,

I got a Airtel broadband connection in last April with Binatone WiFi modem supplied by Airtel with the additional cost of Rs 1400 and 1 year of warranty.

But the modem is failed now and i called customer care and given a compliant about it on 21 Jan Service Request No is 10652130. The service person came to my place and checked and asked to inform Airtel to replace/service the modem.

Again i made a call to customer care for resolving modem issue. The service request no is 10670726. They said it will be resolved in 22 Jan 17:27 P.M. But no one visted/called me till 23 Jan 10 P.M. I called Airtel again to know the status, but i was shocked when the customer care Representative said " Your problem is rectified and the service request got closed". After explaining the problem once again they re-opened and said we get back to you soon.

Today 24 Jan I called to know the status, but they asked me to contact the Binatone service center and gave me the contact no and address. Lokam Teletech, 120/75 1st Flr, Ramanayak st, Nungambakkam, Chennai 34. Contact No is 9840257097 . I called this no, but they said Airtel is responsible for this, since you directly bought this from Airtel and asked me to contact only AIRTEL.

After all this again I called Airtel, now they saying contact the person/vendor who gave the modem. The Airtel representative who gave me a connection on Apr was collected the money Rs 1400 and gave a bill with airtel logo and NetVision vendor name printed. So i can ask only Airtel who actually collected money and said we take care of modem issues if anything come in 1 year.

Now the modem is useless (Rs 1400) and also no internet connection. I want AIRTEL to resolve this problem in 2-3 days maximum. Otherwise i will not pay my last month bill and going to discontinue the connection.

I would like to circulate this problem to many friends we work in large IT organization of India (1, 50, 000 Employees), so they also will aware of how Airtel is doing customer care and service.

My previous compliant: http://inconsumercomplaints.com/complaints/bharti-airtel-limited-chennai-chennai-tamil-nadu-c551175.html

Thanks,

Murali M

Mobile No : 91 9994175735

Email: murali.m84@gmail.com

Company: Bharti Airtel Limited - Airtel Broadband
Country: India
State: Tamil Nadu
City: Chennai

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