Broadband
Irresponsible service

lasha
09-20-2010
47

Dear Sir/Madadm...

Sub: - Complaint with regard to excess billing for broadband connection

Ref: - Your letter dated 6th September and our account number 15819729

With reference to the above, self would bring to your notice that we had pathetic experience of airtel broadband connection for one month. We took Rs.450 plan of airtel broadband in the month of June. At the time of signing the account we have been informed by the sales executive that every month 3gb has been allotted as free download usage for us. We are staying at the residential apartment and our usage is very limited. Hence we had accepted for 3 GB and took the plan.

After a month of the plan we were shocked to see the excess billing of Rs.13000/-appx. from airtel. Will anyone using for residential purpose would be able to pay this much in one month? We tried asking for the proper information for such excess billing from the customer service and billing department. However, we fail to get any proper response. Further it was confirmed to us by one of the customer care officer that airtel would send their engineer to prove that the usage was done from our system. But on one had turned up till 17th july which was the due date for us payment. Finally we had received a call from the billing department on the same day (17th July) stating our billing is correct and we have to make the payment for the same. When we asked for explanation, they failed to provide anything related to this.

Two times one of the collection agent had visited our place and we have also explained him about the excess billing and our refusal towards the payment. Still no solution was given to us. One of the executive from Retention department Mr. Shaik (9322301284) visited our place on 10th August for the same payment issue. We have again asked for the clarification towards the excess billing. But of no vein. At last it was confirmed by the executive that our MODEM would be taken by him compensating the payment. Since there was no use of the same for us, we had handed over the same to him. It was also confirmed by that agent would airtel would send a written communication to us confirming the receipt of the MODEM and there would not be any further issues with regard to the payment in future. He had also written his name, contact number and acknowledgment for the receipt of the MODEM in our bill dated 27th July.

In spite of doing all this we regret to inform that we have received a reminder letter towards the payment balance. THIS IS COMPLETELY NOT ACCEPTABLE. We never expected that such a big organisation would behave so cheap to the customers. We are using airtel mobile connection for the past 5 years. Till date before even we receive the bill, we make the payment in advance and it is not required for us to cheat anyone. But it is real mental agony to us by the activities of airtel.

Today self had spoken to Ms. Asma at mobile number 9967865340 which was given in the reminder letter. Now she has informed us that the problem would be sorted out and she would get back to us soon. We are not sure if we get solution after this or not. This forced us to write to you thinking that you would take immediate action to solve this issue.

Thanking you

Regards

LalithaChandraseka