Broadband services
No Connectivity

We have a Broadband connection of Tata Communications having userid: scw1964@vsnl.net

We are facing no-connectivity issues since last thursday, and inspite of having sent more than 10 mails and called the customers care centres 12 times and having expressed our loss and harassment being faced these people from Tata seem to be the most ignorant and shameless people especially thier so called nodal officer who has not even cared to personally call and inquire of the seriousness of the problem.'

Have mailed the complaint to TRAI also but have not yet recd a feedback from thier side.

This is deliberate cheating and fleecing consumers by Tata's and i suspect this one of thier stupid ways to save on broadband and pass it on to others.

Also they say that if the connectivity is on even for two mins it shall be considered on and to be considered for compensation connectivity should not be for less than 72 hrs. This is totally baseless and one sided. The technical part is theres and its very eay for them to disconnect and reconnect just before expiry of 72 hrs and then at will they can disconnect.

Wish to know if these terms are as per TRAI regulations and what action can be taken against such a company which is out to cheat us.

Company: Broadband services
Country: India
State: Maharashtra
City: Mumbai Suburban

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