BSNL
RUDE TELECOM Mechanic and pathetic service

Smitha R Nai
04-19-2010
28

Hi,

My name is smitha, I applied for a BSNL broadband connections during the the second week for february when there was a BSNL mela at arekere. Although i was promised a connection in two weeks, i was not contacted by anyone till march 2nd week. somebody called in march to find out if i needed a connection and i said yes. A person from BSNL came and fit a box in front of my house in the first week of april and then two telecome mechanic (they referred themselves so) came and gave us a phone and gave us the telephone number.

I tried to contact the following number i was given from BSNL (08020128387, 08020128366) and as soon as i said hi and introduced me, the telecom mechanic shouted at me and asked me to get to the point and ask what damn thing i wanted...

it was an utterly rude experience i had to go through, i called the person again and asked for his manager and he shouted at me and cut the phone.

I have no clue as to when my broadband connection will be available as i dont have a number to contact on.

My main concern here is the fact that BSNL employees (Government employees), are not only willing or cooperative to a customer, but has the authority or they think they do have the authority to shout at any customer. They talk cheaply in kannada and behave uneducatedly.

It is so unfortunate that we have to deal with such mannerless people who should not be allowed to talk to customer or deal with them, rather shouldnt be hired at all.

My details:

BSNL phone number : 08026481727

Work order number : 48024749