BSNL
Poor Broadband service

maheshv1in
05-21-2010
342

Hi Sir/Madam,

This is regarding the pathetic service i have received from BSNL broadband services

I did apply for a broadband connection 20 days back which got approved after 10 days and then they said there is no stock which further delayed by another 5 days. with continuous follow up with great difficulty it got installed but the speed which was promissed is not even nearing to what i am getting.

i have availed unlimited home plan paying 750 per month with 256kbps

the speed i am getting is not even nearing to 10% to 15% of the speed promissed by BSNL.

i.e. i have not been able to measure even 30 KBPS of speed till date. Have complained several times to BSNL but in vein. there are a few funny call centre agents who ask me to keep the system on for 6 hours continuously to check the speed. I wonder what it meant.

the support after you take a connection or even before you take a connection is worst of the worst. when enquiring about the broadband connection, they call say "We never asked you to buy the connection from BSNL. if you are not fine with the connection, go buy airtel or Tata. Pl donot trouble us for such simple things"

surprisingly the lineman who came to install the broadband service knows only how to pull a wire inside the home, connect the power socket to the modem and nothing else. He insists we call up the common helpline and seek help and setup the connection ourselves.

Its been an overall disappointing experience with BSNL and i insist this forum helps me and all others who want to buy the BSNL broadband service with the best of they advertise and promise.

Hoping to know your views

Yours sincerly

Mahesh velpula