BSNL Broadband
Disconnected for the last 14 days

I am a victim of BSNL corruption. I have my broadband connection from Bhoirwadi exchange, Dombivli -west.

No DSL lamp for over a week and the line man shouts angrily over the telephone that I have complained at 198. I made several visits to this deserted office - to get the reply saab aaya nahi! The telephone also was dead in the beginning now the telephone works. I also got some "hint" about "saab ko milo" "Saab log aisa Hai" from the line man with a boast "mera kaam thekko". If you want these services intact you have to make the customary direct or indirect payments other than your monthly rental. I made several complaints to the customer grievance portal of Kalayan Telecoms to understand that it corruption is not a superficial but a deep rooted problem here. Today the "Lord" of this exchange made a visit - rather unnecessary visit to check my computer - at a time I was in my work place (3:30 pm.). He then shouted at me over the phone that now I have to call him to get assistance - an assistance after 14 days - that too the mistake is not in my computer but BSNL machine. When I take the connection it now goes up to verifying user name and password. They have taken the assistance of private operators to harass BSNL customers - to destroy our computers and extract money. It is a very dangerous nexus between government departments and private computer companies to rob and extract money from ignorant BSNL Customers. I got this connection of BSNL broadband after waiting for over 5 years after bookings for it.

This is not my first experience of disconnection for more than two weeks in two years but the sixth experience. Broadband is a good avenue to extract money better than the old times when BSNL had the complete monopoly over its customers. I do not know what happens in other exchanges but this exchange is totally corrupt. The line man asked me to disconnect the line if I am not satisfied with the services but I am waiting with hope that my grievance will be addressed in the new emerging India and will get justice.

Company: BSNL Broadband
Country: India

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