BSNL BROADBAND -DHANBAD
Unrealible Internet Service

On November 16 we got BSNL broadband Internet service connection via wired telephone (0326) 222-5142. Since then, there had been major service interruptions two times due to problem in the wired telephone lines. First one lasted about a week and the second one started about a week ago and there is no end in sight. We are being told that due to road construction work along the telephone line route the broadband service has been interrupted. BSNL officials in Dhanbad told us that they do not know when the service would be restored. Still we have to pay our monthly fee of Rs.500.00 for the service. BSNL provides both wired telephone service as well as broadband internet service. It should be BSNL responsibility to assure that the Internet service work satisfactorily. If there is a prolong interruptions as it is anticipated this time, the broadband monthly fee should be prorated accordingly for the affected billing period.

Thank you.

Company: BSNL BROADBAND -DHANBAD
Country: India

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