BSNL
EXCESS BILLING

IN HE MONTH OF OCTOBER I GOT A CALL FROM BSNL PERSONEL SAY THAT UPDAING DING SOFTWARE AS I AM USING WIDE BAND.AND HE TOLD THAT CAN BE USED FOR GAMES ALSO. THEN I STARTED UPDATING MY LAPTOP .THE WAY HE WAS TELLING I COULD NOT UNDERSTAND SO I ASKED I DONT WANT TO INSTAL AS PER HIS INSTRUCTIONS. HE WAS PEADING ME (ALMOST BEGGING ME) TO INSTAL IT . THEN I GOT DOBUT THAT THIS PERSON IS NOT FROM BSNL. IMMEDIATLY I CALLED CUSTMERCARE CENTER AND REPORTED THE MATER. THEN THEY TOLD THEY WILL INFORM TO THEIR HIGHER UP.IN THE MONTH OF DEC I GOT BILL SAYING THAT GAMES ON DEMAND ABOUT Rs 60. AGAIN I REPORTED HE MATER TO CUSTMERCARE BUT NO ACTION WAS TAKEN. IN THE MONTH OF JAN I GOT THE BILL GAMES ON DEMAND Rs 200. THIS WAS UNFAIR THAT WITH OUT MY CONCENT THEY CHARGED ME THIS AMOUT. I COULD NOT COMPLAINT THROUGH MY PORTAL AS IT IS NOT TAKING THE COMPLAINT. THROUGH THIS CONSUMER COMPLAINT I AM EXPLAINGING.

I AM NOT GETTING ANY AGM OR GM EMAIL IN THE HYDERABAD CIRCLE OFFICE.. IN THE CUSMER CARE CARE I AM NOT ABLE TO GET THIS INFORMATION

D PUNNAIAH

040-24110336

Company: BSNL
Country: India
State: Andhra Pradesh
City: Hyderabad

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