BSNL
Broadband Internet Connection

I'm a subscriber of BSNL broadband Internet connection.

Circle: UP EAST, District Kanpur

Landline Number: 0512-2574278

I am facing some problem on my bsnl broadband internet connection in last few days, so I called to the customer care service on 1957 to register a complaint.

A lady customer care executive received a phone call, and her behaviour was pathetic on the registration of complaint.

Please have a look at the details of our call discussion.

On the received of a call, she was first yawning, and not at all interested to listen to the problem.

Without listen what problem I was facing, she instructed me restart your modem and the problem will resolve.

Then I said Madam I already tried it and but the problem and that's why I made a call.

Then again I was trying to give the detail of problem but she again interrupted me abruptly and asked me my telephone number and address.

While I was providing my number and address she said its okay. I was surprised even I was not completed my words, how she said its okay.

Aftermath I asked her the complaint Id and the name of the executive to whom I was talking. She said then Its none of your business and said its not supposed to the tell the executive name and about complaint Id she said your problem will get resolved and not given me the complaint Id and when I was started insisting her to provide the complaint Id then she disconnected the call.

I had written an email to D.K. Vaish, PG Appellate Authority of U.P. East at email id hr_shukla@bsnl.co.in which is available at http://www.bsnl.co.in/pg/pg1.htm

I'm frustrated of it. Please help me out, what action should I take now. If the authority itself not responding.

Company: BSNL
Country: India
State: Uttar Pradesh
City: Kanpur Nagar

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