BSNL
POOR BROAD BAND & CUSTOMER SERVICE

Docket Number Is: WBL/CO/96 Poor BB speed

Respected Sir,

I Shirsendu Sarkar a HUL 750P HUL COMBO BB consumer of Payradanga Rural Exch, (MAIN EXCH& Ranaghat), under the SSA Krishnagar, would like to state that since very first day of the week (18th June) I have been facing very slow BB speed and even quite a few occasions pages fail to be displayed/loaded. It is becoming more worsen during evening period. Frequent delink of BB also very much in existence. Morevoer Error, 678 & Error 691 also come into effect and it is becoming worsen as far as BB service is concerned. Matter brought into the notice of Ranaghat BSNL concerned SDE as well as GM SSA KSH/WBTC and GM & ADDL GM CIRCLE (CFA) WBTC but still situation not been improved.

As you know the better and proper service is very much required for me so, please take care of my trouble and make sure that BB service will be served properly and also speed should be at per satisfaction.

The other matter, Customer Service Desk of Ranaghat Branch most of the occasions fail to meet needs due to non availability of requirements. Last week I appeared and enquired of Broad Band Plan shifting form but they were unable to provide it. The most unfortunate part is the concerned Exch. administrative Chief (AGM) or the department head not aware of the fact. I fail to understand why BSNL concerned exchange so indifferent of customers requirements and who should be accountable for that.

Thanking you.

With kind regards,

Shirsendu Sarkar (03473239644/8016711626)

New Gopalpur PO--Pritinagar, Payradanga, 741247

Customer ID : 3004242350

Company: BSNL
Country: India
State: West Bengal
City: Nadia

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