BSNL
Wrong Billing for Broadband Connection

Dear Sir,

UNIQUE ID NO. UPWGZB2011066285, PLAN: BB Home Combo UL 625

I had applied for a ADSL Broadband connection on 4th June at Kaushambi Exchange, Ghaziabad.

The landline was installed on 29.06. and broadband connection was installed on 25.07.2011. As i had applied for a BB connection, the billing should be started from 25.07.2011 only.

I have not received the bill at my home address till date. Yesterday i went to the Kaushambi exchg. and enquired about the billing. The billing amount shown to me is as follows, which is wrong :

From 29/06 to 31/07 : Rs.1, 812,

From 01/08 to 31/08 : Rs.1, 049,

From 01/09 to 30/09 : Rs.990.

The first question is how you have raised the bill from 29/06 to 24/07 as the Broadband connection was installed on 25/07 only. I am not responsible for the delay in installing the broadband connection.

The correct amount of bill should be :

From 25/07 to 31/07 : Rs.113 (Monthly charge) Rs.11 (Modem rental) Rs.13 (Service Tax) = Rs.137.

From 01/08 to 31/08 : Rs.500 (Monthly charge) Rs.50 (Modem rental) Rs.57 (Service Tax) = Rs.607.

From 01/09 to 30/09 : Rs.500 (Monthly charge) Rs.50 (Modem rental) Rs.57 (Service Tax) = Rs.607.

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TOTAL: Rs.1, 351 (Rupees one thousand three hundred and fifty-one only).

Please provide me with the correct bill as shown by me, and please disconnect the connection with immediate effect. As, i do not need this kind of service anymore.

NAVIN KUMAR

Company: BSNL
Country: India
State: Uttar Pradesh
City: Ghaziabad

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