BSNL
Poor maintanence of online information and support

I have been loyal user for BSNL GSM services. Many have switched to new networks but I was always on bsnl side.

But no more I can defend my choice, due to poor maintenance of online portals and support and customer care divisions most of all network services.

I have tried to lodge a complaint against gsm service and access several online services but none work correct or give right response.

I have registered my self on bsnl.co.in for online recharging of prepaid mobile, I have tried to change the password after registering and access using new password but was never successful in logging in with new password, then what is the purpose of providing changing password option.

Coming to online complaints registering service for GSM services in BSNL, when I finally submit the complaint I stay on same page and gives me not an instance of object kind of inline messages... what is purpose of hosting such service if one cannot use it correctly.

Please regroup your resources and serve better.

I have great respect towards this firm and I look forward that in coming days one doesn't feel any problem using online services...

Company: BSNL
Country: India
State: Andhra Pradesh
City: Rangareddy

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