Airtel
SIM (9938230708) Blockage without intimation

I had been using an activated SIM bearing no -9938230708 since 27th Sept'11. At the time of purchasing the retailer (Barabhuja Electricals, Bhubaneswar-30) had taken all the relevant documents with due signatures of mine. I was happy to get internet networks through Airtel. But suddenly on 9th Oct'11 SIM has been blocked without any intimation of reason to me. I had been moving from pillar to post to get the SIM reactivated. To my asking of the reason to retailer when he forwarded it to distributor at Baramunda, they said the signature of mine was not matching. I got this response ultimately moving after 4 days of disconnection and my repeated contact to the retailer-distributor. Yesterday when I personally went to the distributor's office to sort out the problem they said the SIM has been barred. I could not understand such kind of indifference of AIRTEL company. Without any intimation of reason how come the customer will know that signature was not matching or any other problems of SIM deactivation?

Bharati Mishra, Bhubaneswa

Company: Airtel
Country: India

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