Tata Broadband services
Poor customer service

Re Tata Broadband services:

Your Technical Representative was here to resolve our complain (subsequent my first complaint for the same a month back which was not resolved from our office & was told that needs to be resolved from Server which was never done & finally I made second complaint below) he was shown the Problem, his observation was:

1) He tested by putting the IP address once on router & once on PC to show us that while on router there is no "Time Out" while the IP was transferred to the PC there is "Time Out" & the conclusion was that there is some problem with our PC.

2) Secondly if we can browse how does it matter whether IP address can be pinged or not? So according to him since we have hosted out application on the same IP address, it is the hosting Problem & Tata Broadband problem.

In view of the above I feel you better train them (technically) & then send them for trouble shooting & also you should train them on how to interact with customer without arrogance arrogance is not Tolerable in nay case & on top of that when we have paid & not getting the desired service...

Company: Tata Broadband services
Country: India

  <     >