Tata Indicom Broadband
Poor support team

Please refer to my inquiry number 1205673 and the complaints number 2651876 and 2684166. My internet connection just got activated on Monday, 11th June and today its Friday, 16th June. I am really sorry to inform you I never expected such worst connection from Tata Indicom and not to mention such poor support team who just doesn't know how to troubleshoot the issues. They are just playing around with trial and error method to troubleshoot the issue.

Please be informed I have lodged a complaint on Tuesday, 12th June because of several request timed outs in the link and also slow transfer rate of just 4-8 KBPS when I am being provided bandwidth of 256 KBPS. The second complaint was raised on Thursday, 15th June because my connection went down completely. For both the above complaints I never got any feedback from anyone who just didn't bother to provide the updates to the customer. It was me who kept on calling the FE and customer care executives for the updates. I am highly frustrated about the support being provided from a brand like TATA Indicom, the Field Engineers are just good for nothing. They are not at all technically sound. I am having a very good experience in just 5 days ever since my connection got activated which I never expected. TATA Indicom is just fooling the customers.

Company: Tata Indicom Broadband
Country: India

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