VSNL
Not been able to activate my email id from last 3 months

I have an email id rational@vsnl.com which was converted to post paid account by giving my credit card details. as when my card expired in October, i got my new credit card, due to which vsnl deactivated my email id.

i checked with VSNL customer care they said that i need to sign a form with my new credit card details which they will send in a weeks time, I asked them if i can go to the vsnl office Delhi and do the same personally. but after a month i called them again and they again said that they will send or somebody will come and collect it personally. i asked them that if i can go to their office and do the same they insisted that they will send the form and has to be collected by them.

when i started fighting customer care then they ask me to go to vsnl delhi office sign up the form. Now i went to VSNL delhi office on 28th Dec. 2006. an signed up the form with my new card details and in the evening i got an SMS confirming that my account has been activated, but it is still not working. i had been calling them continuously but nothing has been done till now. they always say it will take 48 hours.

Now i have already incurred loss to my business for this email id not been working from oct. 2006. As i a channel partner with Rediff i get all my mails, alerts reminders on this email id. i had missed a renewal reminder for a domain for which i had lost a client as the domain was taken over by someone else..

I had been calling them again and again and now they say it may take 5 days. They have no commitments till date.

I have some software purchased and registered with this email id which i need to activate using this id. I am unable to use my software which i will have to purchase again today if this id does not start. My work is getting delayed due to these softwares. Suggest do not use VSNL!

Company: VSNL
Country: India

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