Reliance Data Card
Lifetime amount charged but no service

I had bought a data card (EC 121) from Reliance World for internet connectivity, my number is 9321221992.

I paid a lifetime amount for this account. My data card has stopped working. After making numerous calls, visiting a few Reliance outlets who could not fix my data card, I was told to visit the authorized service centre at Dadar (this is the only authorized reliance service centre in mumbai and the reliance call centre do not have their telephone number!) I was told at the service centre that my card cannot be repaired although the laptop is able to detect it. Now in order for me to have connectivity I have to buy a new data card. So my question why do they charge me for a lifetime amount if it is no different from a normal account? What different is a lifetime account from a pre-paid or a post-paid account, why the extra charges?

I need my data card repaired or replaced and I'm also willing to come half way by paying half the amount for a new data card. I'd like more transparency with Reliance as a service provider and better service. It is shameful on Reliance part to have only 1 service centre and for that too there is no telephone number. Why are you charging clients more when you cannot provide service.

Hoping to have this resolved favorably and soon...

ashwini kumar sardana

ashsardana@gmail.com

91 9833307989

Company: Reliance Data Card
Country: India

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