EBAY
Refusal to refund damaged product

Hi

This is regarding a long standing issue I've had with Ebay. I've listed out the issue below:

- Received a Rs. 6000 product damaged

- I emailed the seller with the photos of the product. 7 days later, seller says case closed cos i didn't send photos

- Emailed Ebay Customer Service and a claim was filed (claim No, . 54430)

- Yogesh from their team emailed asking me to ship the product and send a proof of payment in order to get a refund

- I emailed Yogesh 3 times that i did not want a refund and that I wanted a replacement. I didn't get a response. Finally, I received an email from Yogesh saying case is closed as they did not receive proof of payment

- Then started my really painful experience with Ebay Customer Service. I called them 4 - 5 times and spent upwards of 5 hours on the phone with them. They told me just one thing -- once claim is closed it cannot be reopened. Here is how a standard call with ebay goes:

- They place you on hold for good period of time

- Return with useless piece of information

- Place on hold again and 1 of 2 things happen:

1. The call gets disconnected

2. They promise a call back from someone which hasn't happened till date

Please Help me... I just do not know what else I can do here

Company: EBAY
Country: India
State: Andhra Pradesh

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