Fashion and You
Not fulfilling commitment

There is a programme of giving a referral voucher of rs.1000/- to the person who has referred a friend or family member and the invitee shops with you.

I RECEIVED A EMAIL ON 22ND NIGHT THAT YOUR REFERRED FRIEND SONU MAHAJAN HAS MADE A PURCHASE AAND ACCORDINGLY A REFERRAL VOUCHER OF RS.1000/- HAS BEEN CREDITED TO YOUR ACCOUNT.

BUT THE VOUCHER WAS NOT APPEARING IN MY ACCOUNT.

I CONTACTED THE CUSTOMER CARE NO. OF TIMES, EVERYTIME I WAS COMMITTED THAT THE NEEDFUL WILL BE DONE BY EVENING OR WITHIN 2 HOURS OR WITHIN HALF AN HOUR BUT THE SAME HAS NOT BEEN TILL DATE.

I HAD ALSO SENT TWO EMAIL S AND 3 REMINDERS ON THE SUBJECT MATTER BUT OF NO USE AND I AM STILL AWAITING FOR THE REFERRAL VOUCHER OF RS.1000/- TO BE CREDITED TO MY ACCOUNT.

SO MUCH SO NOBODY GIVES A REPLY OR RATHER NOT TO TALK OF REPLY EVEN THE EMAIL IS NOT ACKNOWLEDGED.

TODAY I HAVE SPENT ALMOST AN HOUR IN 4 STD CALLS WITHOUT BEING ABLE TO TALK TO ANYONE. YOU ARE PUT ON HOLD AND THEN WHEN THE BELL RINGS YOU ARE DISCONNECTED ABRUBPTLY OR THE BELL NEVER RINGS AND YOU ARE JUST ON HOLD.

INCIDENTALY I MAY ADD THAT THIS IS MY SECOND COMPLAINT AGAINST FASHION AND YOU AND AT THE FIRST COMPLAINT THOUGH THE SAME WAS ADDRESSED AFTER SOMETIME AND I WAS ASSURED THAT YOU WILL NOT HAVE ANY COMPLAINT IN FUTURE.

BUT THE FACT IS CONTRARY.

WILL THE CONCERNED LOOK INTO THE MATTER AND GET THE NEEDFUL DONE.

Company: Fashion and You
Country: India
State: Delhi

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