Fashion and You
Frauds- due to their technical error i was not able to redeem my voucher and it got expired

I had purchased a voucher from deals and you for doing online shopping at fashion and you. on 14th feb.2011 i went to the site and choose the products worth rs3, 600 (approx.) and then checkout by paying inr 2, 500 by voucher and rest of the amount by credit card. so i was doing payment by credit card but then i thought to pay by cash on delivery. so i came back by back button. but the order was automatically cancelled, but my voucher was redeemed. so i was not able to place next order by that voucher. then i called their customer care and told them about the thing. so, one of the executive told me that it was due to a technical fault and your voucher will be credited to your account by 72 hrs. but i told her that my voucher expiry date is 15th feb. but she told me that its was due to technical fault so, it will be extended. so on 14th night when i checked my mail, there i saw a mail of the company saying that your voucher will be credited within an hours time.but i waited for a long time. but it was not credited. then i tried on 15th evening .the amount was reflecting in my account but i was unable to redeem it. then at the same time i mailed them about the issue. and next day morning i called them up and asked then about the issue, then they told me that your voucher has been expired and we cant help it out.and they told that it was due to some fault but now we cannot reissue the voucher. i called them several times and asked the executives to transfer the call to their managers but they didnt respond properly.and told that we are not allowed to transfer the call to the seniors/managers. and badly responded to me.

Company: Fashion and You
Country: India

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