Fashion and You
No Refund - Poor customer service

I had ordered a product on the 3rd March (Order#270373). The product was not delivered and after waiting for a month from the purchase date I called the customer service. There the agent told me that they will look into it and get back to me in 2-3 days. After waiting for about a week I called again as there was no callback made by the company. Then the same promise of callback was done which was again not fulfilled. After few days I called again and had a word with a supervisor named Dipika who said they cannot deliver the products and can refund me the money. I had made a part payment by shopping voucher and my credit card. I was told refund of money would be done to the same card and the refer a frd voucher of Rs 1000 would also be given back to my account. I was not happy with the way this was being dealt with so Dipika offered me a Rs 250 we're sorry voucher. I asked her that as compensation I would want both the vouchers shouldn't have any minimum purchase value attached to it. She agreed and said Rs 1250 worth shopping credits would be given into my account with no purchase limit within 3-4 days. I agreed and the order was cancelled. After waiting for another week I didn't receive the shopping credits in my account. I called again and had a word with another supervisor Sheeba who promised that Dipika would give me a callback. As usual no callback was done so I had to callback again and had a long conversation with supervisor Dev. He said that as per the company policy they cannot issue a no minimum limit shopping credits can be given to customers and promise made by Dipika was wrong. I was very angry listening to this. He said that refund of credit as promised was not possible. He told me he will talk to his seniors and get this sorted. Next day Dipika called and said it would not be possible. I again showed my disappointment and she said she would get back to me after consulting her supervisor. Till date I haven't heard from her and it's been 10 days now since I last had a word with her.

It's been about 50 days since I ordered a product and it hasn't been sorted yet. I have spent so much of my time trying to get this sorted. I am now sick and tired of making calls to there useless call centre. I even wrote to the CEO Pearl Uppal and there hasn't been any response from her as well.

I would want you to please get this sorted for me as soon as possible.

Company: Fashion and You
Country: India
State: Delhi
City: North West Delhi

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