Tata Photon Plus
Faulty billing and cheating

Hi,

My name is Vikas and i have been using the tata photon plus post paid service (9227295905) for a year now.

I had a billing problem and had opted for a safe custody of months. i was assured that this would not be billed during the tenure. Inspite of this i was billed rs 75 per month. And now when i enquired they are letting me know that my account is closed and i woud need to pay these charges this could be released. These information was not conveyed during the safe custody request. All this happened when i put in a request for cancellation and the agent came to meet me saying i could put it in safe custody and there would not be any charge. And now when i ask for cancellation, I am being shuttled between the customer care center and the outlet. If this is a way of robbing people of their money who took the connection trusting the Brand name of TATA, it is unacceptable and horrific. I would need a detailed explanation for this and the waiver of so called bill. I would be forced to take legal advice if this does not happen

Company: Tata Photon Plus
Country: India
State: Gujarat
City: Ahmedabad

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