FERNS AND PETALS
Not able to deliver the prodcut after taking the money for the same

Hi,

Subject line: Not delivering what they took the money for; forced me to choose from what they were offering me over the PHONE; eventually not delivery anything as the delivery time window (which they never informed me about) was close.

1. I placed an order for a bunch of rose flowers and a perfume 'cool water for men' on 22nd July eve through my friend's credit card. The order no:700501671.

2. These items were supposed to be delivered to my friend in IIM indore on his b'day on 24th july.

3. Mr. Ravi, who took the order confirmed the order and made the payment through our credit card. My Supriya had helped me with her credit card for this.

4. on 24th morning I received a call from FNP call center informing that they don't have the perfume that I had asked for and had already made a payment also.

5. I insisted that I need only that perfume as I have paid only for that one and I do not want any replacement as I had my personal reasons for the same.

6. I kept trying their call center number and they kept assuring me that they are checking the stock.

7. I called Mr. Ravi as well and he assured me that he will call me back in 10 minutes time and update me on the status but switched off his mobile for the entire day after the conversation.

8. finally, at noon I gave up and I agreed to choose some other perfume. But after half an hour they confirmed that they don't have even those perfume and I have to choose from only what they are offering me on call.

9. At last I told them please send at least the roses with chocolate. After 15 minutes they called back and informed me that now even this won't happen as vendor has refused to do this and my money will be refunded.

I was left helpless and shattered as I couldn't send anything to my friend due to this last minute of changes from their end. I feel being cheated and humiliated at the same time.

I can submit the copy of conversation that I had with Mr. Ravi on the day of purchase where he assured me that it will be delivered.

Company: FERNS AND PETALS
Country: India
State: Karnataka
City: Bangalore

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