Freecharge
Order not refunded by Freecharge Team

Hi all,

Want to see how bad in service the Freecharge (online cellphone recharge) are

Just refer my mails that I have attached.

ashutosh upadhyay

Order Refund from ccAvenue

7 messages

service@ccavenue.com Wed, Jan 12 at 10:16 AM

To: newtons.mind@gmail.com

Dear Customer,

This is to inform you that the merchant has initiated the refund process for order number 534628 for your transaction on www.freecharge.in. This refund request has been forwarded to the concerned bank and we await their reply. Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation.

ashutosh upadhyay Wed, Jan 19 at 4:52 AM

To: service@ccavenue.com

Hi ccAvenue Team,

I recharged my airtel account on 11.01.2011 but it was happened so according to the policies you have to refund that amount, i have got the mail from you as below but the amount is not refunded yet, please send me a confirmation when you will be returning that amount.

Regards,

Ashutosh Upadhyay

[Quoted text hidden]

service@ccavenue.com Thu, Jan 20 at 1:00 PM

To: ashutosh upadhyay

Cc: service@ccavenue.com

Dear Customer,

In reference to your below mentioned mail, we could trace out your transaction for the order number: 534628 which has been successfully processed through CCAvenue. Further, we request you to kindly ignore the below mentioned mail which has been sent to you erroneously.

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant. Kindly be informed that Cancellation/Refund is a process which is always initiated by the merchant and we, CCAvenue cannot intervene in it.

For any details regarding the order/ services, we suggest you to get in touch with your merchant at: [ Orders@freecharge.in ]

If you require any further assistance, please do not hesitate to contact us.

Best Regards,

Kunjal N Panchal

Technical Support Executive

India: Avenues India Pvt Ltd

Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.

Phone: 91-22- 67425555 Support exts :401/402/403/404/405/406/189

Fax: 91-22- 67425542

Singapore: Avenues World Pte Ltd

80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.

Phone: 65 63254802

Fax 65 63254803

Email: service@ccavenue.com

Visit us at www.ccavenue.com/india

http://server.iad.liveperson.net/hc/53765367/? cmd=file&file=visitorWantsToChat&site=53765367&byhref=1&SESSIONVAR! operator=Anupama Salvi&imageUrl=http://www.ccavenue.com/images/liveperson http://server.iad.liveperson.net/hc/53765367/? cmd=file&file=visitorWantsToChat&site=53765367&byhref=1&SESSIONVAR! operator=Anupama Salvi&imageUrl=http://www.ccavenue.com/images/liveperson

"Sow good services, reap satisfied customers”

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ashutosh upadhyay Wed, Jan 26 at 9:57 AM

To: Orders@freecharge.in

Cc: service@ccavenue.com

Hi Freecharge Team,

This is regarding to my transaction 534628, the amount was not refunded yet can you send me an update when you are going to refund it as today is 26th Jan and transaction was happened on 11th Jan so please kindly have a lookon to it.

Best Regards,

Ashutosh Upadhyay

[Quoted text hidden]

Care Freecharge Wed, Jan 26 at 2:22 PM

To: ashutosh upadhyay

Hi,

Sorry for the inconvenience. We will check and resolve it as soon as possible.

Warm Regards,

FreeCharge Team

http://www.freecharge.in

Happy Freecharging!!!

[Quoted text hidden]

ashutosh upadhyay Thu, Feb 3 at 9:27 AM

To: Care Freecharge

Hi FreeCharge Team,

[Quoted text hidden]

ashutosh upadhyay Thu, Feb 3 at 9:33 AM

To: Care Freecharge

Hi FreeCharge Team,

This is totally unacceptable that you are not refunding the amount that you are supposed to be refund. Its more that 20 days over when i placed my order and no refund has been done.

I am going to post these all mail chain in the forums to show how bad you are in customer care.

Also if I will not get my amount refund back today then I will surely go to consumer forum and camplain about it.

[Quoted text hidden]

Company: Freecharge
Country: India
State: Maharashtra
City: Pune

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