Reliance Broadband
Double bills received

Dear Sir/Madam,

I am a reliance broadband customer. My Subscriber Id: 245595449213.

I got this connection a few months back and have been regularly paying my bill. A month back, a reliance broadband agent once visited us and told us about a new reliance plan and told us that we could opt for the new plan. I filled in a form and he left.

1) But instead of changing my plan, he gave me a new connection 257142454391.

2) He did not request for the termination of my old connection, nor did he inform me that I have to get it terminated myself.

3) I eventually realized his blunder when I got TWO bills (one for the new connection and another for the old one!) I requested for termination of connection on 04-07. But it took a long time for them to actually terminate it.

After I have sent a request for termination, why am I being charged for it? That is absolutely unacceptable. Besides, when i called up customer care, I was told that the connection has been terminated on 15-07. But did not get a bill on pro-rata basis. I was charged for a period between 23-06 to 22-07.

The first time I got two bills, I paid them. But I have received them again this month. I should not be charged for the old connection since I had requested for its termination. Besides, your agent neither changed my plan, nor did he terminate my connection.

Also, I received too many calls from this agent as well as from the company for bill payment. How do I escalate the issue against this agent?

Kindly look into the matter as I feel I have been dealt with unfairly.

Thanks.

Company: Reliance Broadband
Country: India

  <     >