Gizmo E Bazaar Pvt Ltd (www.bazaar24x7.com)
Online Order not delivered, no tracking number issued

Online Retailer.

Website: http://www.bazaar24x7.com/

Company: Gizmo E Bazaar Pvt Ltd

Order Details

Order Number: BAZAAR24X7/PROD0319-13323

Destination: Ireland

Current Status: Order not delivered. No tracking number issued.

1. I had placed an order for a gift on 19th March to reach Ireland 26th March and it took then 6-7 days to process it, leave alone shiiping it.

2. The order was supposed to be sent via FedEx but was instead told that it was sent by TNT.

3. They dont provide any updates on whether the order was shipped or what is its status.

4. If you email them they wont respond. Worst of all even if you do get a reply, its a one liner crap with hard to comprehend English.

5. And if you well decide lets try the Live Help Message, you would be in for a rude shock. They havent heard the word "Please". Their attitude is customer is foolish. They will talk to you in abbreviations "you" = "u" etc... Moreover they dont have a way to figure out what you have ordered using the invoice or order number.

6. After 10-15 emails and after talking to their customer representative, on 23rd they said the order is shipped and I will be provided with the tracking number the next day. Well that day didnt come. After another 20-30 emails I got a reply from them on 25th that they have sent it by TNT instead of FedEx as mentioned on their website and on the invoice and the tracking number will come the following day. The next day - no reply.

7. on 26th March, I again went to Live Help Message. Again they couldnt pull the order by order number. So as usual, they told me I will get an update before evening.

8. Now they are not even replying to emails as of 30th March.

9. On 31st March I called them thrice and I was told the tracking number has been emailed to me. But still I've not received any emails from them.

It was the worst online buying experience I ever had. Its really frustrating dealing with these guys they are incompetent, unprofessional and shameless.

They have the worst customer service ever.

Their customer service agents first of all dont reply to emails and even if they do their language is incomprehensible.

All in all this my last buy and I would not recommend this site to anybody.

Can you please tell me what should I do from here?

Thank you.

Regards,

Gunjan Gangwal

P.S.:

Their Addresses

India

Gizmo E Bazaar Pvt Ltd

9/49 b Kirti Nagar

Industrial Area

New Delhi 110015

India

Hong Kong

Bazaar24x7 Hong Kong Limited

FLAT A, 14F

166 Hennessy Road

Wanchai Hong Kong

Customers Care Nos Worldwide:

US: 1-617-861-4951

UK: 44-122-379-0086

India: 91 9999 255881

Email: info@bazaar24x7.com

Company: Gizmo E Bazaar Pvt Ltd (www.bazaar24x7.com)
Country: India

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