Greendust.com
Delayed delivery timelines, wrong product sent, pathetic customer service, no compensation provided
- 05-06-2012
- 216
DESCRIPTION
I placed order for 2 products - Electric Kettle and mobile pouch at Greendust on 18th Mar 12. I just received 1 product (Electric kettle) on 23rd Mar 12 and issues were as follows which I mailed to customer support
1] I have just received kettle and still awaiting mobile pouch
2] Octroi of Rs. 40 was charged to me for electric kettle delivery. This must be borne by the seller/vendor.
3] Listing mentioned 1850W kettle, but actual on received is 2000W. Attached pdf copy of your listing. Also attached JPG showing 2000W written as "Feiyan Kettle03.jpg"
4] Kettle received is different from the photo as per listing. Attached pdf copy of your listing. 5] Also attached JPG showing difference as "Feiyan Kettle01.jpg"
Actual received kettle is Feyian and not Febiyan as mentioned in listing.
They care a damn to reply. I followed up with many mails, but sometimes they used to call up, but no resolution was provided and mail replies were never there. Neither was I refunded Rs. 40 towards octroi charges.
I received the 2nd product (Mobile Pouch) on 30th march which wass different from the one I ordered. It took them more than a month to reverse pickup and replace the product for correct one. In short the order I placed on 18th march took 1.5 months to be delivered correctly.
Added to this, one of my LED bulbs which I purchsed from same site on 6th Oct is bad now. They are not giving me warranty on this. Warranty is not mentioned in any of their product listing on their website. This was they are fooling customers.
DAMAGE
Mental Harassment
Cheating customer
Time wasted in followup with customer support
Efforts put in
COMPENSATION REQUIRED
written Apology from Greendust
Extra 500 Rs. credit/cheque for my time and efforts as compensation. This must be without any minimum purchase condition
Replacement of LED bulb or refunding me Rs. 200 for same
Company: Greendust.com
Country: India