Hathway
Sending Bills after the service termination

Dear Sir,

I was a customer of Hathway internet for more than 1.5 yrs in hyderabad with Account no : 348029. I have recently raised a service terminatin request on internet and also called the service desk for the same due to Increase in bill plan by hathway with out my accent or acceptance.

The reason for termination is, a suden increase of my bill payment in which they have increased the charges by 40% with new plan, after knowing the same immediatly i have rasied the termination requset.

on Nov 27 they have disconnected the my internet connection.

But surprisingly i am still getting the bills from hathyway stating that, they havn't acted upon the service requset becuase i am been a "Loyal" customer. and they are still sending me the bills with new plans and charges with out internet connection.

My questions are.

1. How can they increase the bill plan with out my concent.

2. how can they don't act upon my request of service termnation (they have disconnected my internet, i didn't know the meaning of service for which they are charging me. )stating i am loyal customer (simply why can't they say i am big " BAKRA") so that they don't wanna leave

3. How can they still send me the internet bills with out any internet connection.

I request some one to help me in the abover situation. any help would be highly appreciated.

Regards

-Ravi Sangole

Company: Hathway
Country: India

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