Hathway
Customer care

To renewals@hatway.net

date Fri, Jan 7 at 2:07 AM

subject Please read

mailed-by googlemail.com

Hi,

Please if are reading this do reply.

I don’t have words to say that your services have been working excellent with my computer and I have been a customer with you all for about 2 years or may be more then that. Your services are so accurate that even if I miss my payment by a day you will disconnect the services. I wish I could see the same efficiency with your customer services staff and the staff at the offices. I think staffs at the offices are paid for playing online game and face book and staff at the call center is so frustrated that they just want to vent out by continuously speaking and not listing what we have to say.

Do you have any idea why a customer call to you call center because they don’t find solution over your website or at the office.

I called in today for the same when I was in a misconception that my account is due for renewal, when I went to your Andheri w office the guy was so busy in his computer that could answer my query and asked to pay the bill online as you ate in 22nd century but still cant accept cards over the office.

When I tried to do the same over the website I wasn’t able to register as I was a first time user. So I decided to call at your number 02261428485 at 2:05 IST 06/12 after a long hold of 8min I was disconnected I tried again this timer hold was just getting better and it was for 10:30sec and after that I got a lovely lady called Farheen qureshi with her bad day as she dint sound any polite to me. In fact she was also irritated with the background television noise which I turned off. She had to repeat herself at times at the same time she said that register it over the internet for god sake can some one tell that I am not able to do that and that’s why I am calling you all guys and she is their to help me I suppose.

I wish you have recorded that call the energy was not even better then a snail while assisting me.

I must say that you all have a vey loyal advisors because after such a bad services when I said that it a very bad services I have ever found she was a lioness and said that why do I think so. Can you all please make her read this that why do I think that. She had an explanation for everything in fact she was so prepared with the answers as if the question and the same complaints is coming from every other customer.

I know that you all have long hold because of lots of call which means there are so many customer need advisors to help them and you should hire more staff.

You can’t just wrap calls just because you have lots of call to answer I need a human staff which match my pace and not a machine. You all are not even a 24*7 support still having challenges in call handling.

Please take this email as feed back and improve on what you are doing right now because you are not doing rite things

My account : 148038

~

farhan zamma

Company: Hathway
Country: India
State: Maharashtra
City: Mumbai City

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