HFCL Connect Broadband
No response to request for change of P, lan

Change of Plan in broadband- No response

I am using Connect broadband connection for the last 7-8 years and the present plan DSLS 43121 since July. In first week of April I responded to one of the many promotional calls from Connect and submitted written request along with all the documents demanded by the Customercare executive for change of broadband plan from UL 390 to DSL UL 590, to the Connect office in sector 35-C Chandigarh. After checking the documents the lady executive told me that needful would be done in 2-3 days time. It is more than three weeks since then but nothing has been done. I have made some two dozen calls to customercare no 5050505 and every time I get the reply that needful shall be done today or tomorrow but the ground progress is a big ZERO.I have sent many emails to customercare@infotelconnect.com but there is absolutely no response except the auto response. Can someone please tell me how these very simple jobs can be got done from Connect's Executives. Is anyone listening in Connect. How long shall it take for the simple job to be done. Would Connect be kind enough to get back to me.

With regards to the team of Connect's Executives

S.M.Singh ; Phone No: DSLS 43121 ; A/C No ; 1701121

Dated; 26 April

Company: HFCL Connect Broadband
Country: India
State: Chandigarh
City: Chandigarh

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