Homeshop18
Order not received/customer service

Hi,

I used HomeShop for the first time on27th October, where my attempts to pay failed again tried on 28th October it went through but didn't get any conformation as it came as declined but when I got a message form my Bank about amt being deducted I called HomeShop customer Care where was informed that payment went through and to called back to check the status. when called on 30th October was informed that order is Shipped and to wait for 3 working days. I called on 7Th November as I hadn't got my order yet. I was informed will receive a callback within 48hrs. on this issue and a mail informing the same. however both didn't happen. Today, 10th November, when I called again was informed that to wait 2 more days, when I asked for supervisor was denied, when asked about call back I was informed by the rep. Mr. Arvid that he didn't give that information so he didn't had any idea. when asked to give the ID or name of the female I speak to on 7th he said he cant as 'She's his colleague'.

The customer service was pathetic not to mention the Service. Its so disappointing to see that the representatives are least bother, they are on your face saying that they can give you information as their colleague will be affected. are they employed to service the customer or their colleague's?

Some action should be taken on this issue, on the way they treat thier customers like shit. just providing 24hrs customer service is of no use when CUSTOMER IS NOT SERVICED at the end.

Company: Homeshop18
Country: India
State: Kerala
City: Ernakulam

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