Homeshop18
Wrong product and not taking it back

I have ordered a diamond facial kit from home shop18. through tele booking but is was not aware of the product code so, i mentioned the details to the customer care executive.

but he booked some different product. I clearly mentioned to the exicutive that i am working and before 6pm nobody will be at home so, kindly send it after 6pm. But they sended the product in the noon time and requested my neighbor to except it.she received the parcel without checking and when i checked the product it was a wrong product i immediately informed the company that product they sended is wrong, But they are not taking it back rather asking to send it back by my own and they are not even assuring that they will give my money back.

kindly help

Company: Homeshop18
Country: India
State: Gujarat

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