Hurrah.in ebay Seller
Aragant customer service and inconsistent infomation

Hi,

I bought a mobile (Xperia x10 mini pro) on ebay from hurrah.in seller. It was a unlocked mobile. Priced at Rs. 8390.

When I received the mobile the bill said the cost was around 4k. Which i din consider much coz I got the mobile and do not have time to get in to dog fight. On the mobile again there were faults. The keypad keys were not working properly. When i hit the period key ".". it shows "a". Question mark will give period. And the keyboard back light would also not work.

Again this is something I thought I can live with as I did not want to waste time and would not be able to send the mobile off as I do not have another spare.

It was getting irritating as the back light was not working and i had sent the mobile for servicing to the seller as the product was covered under one year seller warranty.

The product was received by the hurrah.in seller on April 16th and until April 20th they did not confirm if they had received it even after countless calls.

Finally they agreed they have received the mobile and on April 27th they said they had send they are replacing the mobile and was shipped. I asked for the shipping details and the gentleman said he will send it by evening. I was following up for the shipping information for 3 days and finally on Tuesday (1/5) they had sent me the shipping details.

After I got the shipping details I checked with the courier company and found the tracking number was invalid. I called them again and they said it is the right shipping number and the number will show up on the system by Wednesday night 10 pm. Again I was bearing with them and checked back on Wednesday, but the tracking number still did not work. Called them again and this time they spoke in a different tone and said I was disturbing them and the tracking number will show up by Thursday night 10 pm. But again it did not show up.

I called them today (4/5, Friday) and they say that they cannot help any further and I can take any action possible. I really do not have the time for dog fights. I am not sure how I can resolve the problem and get my mobile back.

- Hari Prasad S

Chennai

Company: Hurrah.in ebay Seller
Country: India
State: West Bengal
City: Howrah

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