Airtel
Faulty bill and bad customer service

To all potential sufferers:

DO NOT go for Airtel's broadband connection (or their digital TV, for that matter). The connection comes with MANY HIDDEN CHARGES. I had taken the RS 649 unlimited plan and was told that I would get 100 free calls with the Airtel number given to me (unsolicited). I had asked more than once if there were any other charges involved apart from the tax, and was assured by three different executives that there weren't. Since then for the past five months I have had to pay Rs 60 for virus protection charges, despite having deactivated them every month when I get the bill. The executives assure you that you will get a duplicate bill with the charges waived off. That never happens and then your line gets disconnected and you have to pay not only the charges for the antivirus but late payment charges of Rs 50! This went on for five months with executives/ team leaders/ retention department officers, what have you, assuring me every time the bill will be revised and the said services deactivated. Add to this the trauma of having to converse with customer care executives who don't know what "designation" means and answer that they are calling from Okhla! No call to customer care is less than 30 minutes long, and you are constantly shuttled between people, each as clueless and ready to make false promises as the other!

Stay away from AIRTEL!

Company: Airtel
Country: India

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