Airtel Broadband
Plan Migration

Dear Sir (s),

This is regarding my request for change of plan from 512 kbps to 4 mbps via request number 34895454. Here is the

chronology of the case:

10-July- Logged the request# 34895454 for change of plan. I was told that this will be done by 15-July

14-July - I got a call on my cellphone from Airtel, informing me that plan has been migrated and I can check the

bandwidth increase by switching off and on the modem. As I was at work at that time, so did checked this during

evening, but bandwidth was still 512 kbps only.

15-July - I called up 121 and spoke to Veer Vikram Singh and he told me that this wil be done in 24 hours, i.e. on

16-July

16-July - I called up 121 and was told that this wil be done in 24 hours, i.e. on 17-July

Since then I have been calling up 121 daily (except for Sunday) and each time the agent and their supervisors (Mr

Anwar, Gaurav, Bharat and today Ms Aarti and Amrita) are giving this 24 hours resolution assurance each day. So,

from 14th July onwards I am getting this 24 hour resolution assurance and this has been shifting each day.

I am sure, that all these are mere assurances and nobody is actively looking at my service request and that is why

it is not getting out of this eternal 24 hour cycle.

I have been an Airtel customer since 2001 (for my mobile), and my interactions regarding my mobile phone account

have always been good. But this broadband issue has been a very bad experience to me.

Request your help in early resolution of the same.

I am in Greater Noida within Delhi NCR region.

Thanks & regards

Company: Airtel Broadband
Country: India
Site: www.airtel.in

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