TATA Indicom
Overcharging

Overbilling

Hi customer service,

I am Rajan Chugh a resident of Whispering Palms Kandivali (E), Mumbai. I have taken the TATA INDICOM broadband connection in Jan’ paid initial amount of Rs1000 towards connection charges and signed up for plan of Rs 700/ mth for limited use (a/c 976289942). To my surprise end of month I receive a invoice for INR 3600. The service was abruptly disconnected. Since then I have sent mails and phone calls and they not corrected the billing. When asked im told that I have been billed for over usage, higher than even credit limit for this account. I fail to understand how can I use over credit limit when the service was not working for two weeks in the given month. When asked I am told credit limit is just indicative. Instead I have been sent legal notice threatening legal action. I regret making change from my earlier service provider, thinking TATA name will bring better reliability and service, Big Mistake! When i called BROAD BAND customer care number they have told to write a mail to customerservice@tatatelecommunications.com. When I write an email, I am given customer service contact number, getting a run around. Beware consumers, before you decide on TATA INDICOM

Rajan

Company: TATA Indicom
Country: India

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