Idea Cellular Ltd, Pune
Over charge in bill and not providing service that comited

This is Nilesh Goje working with Patni Computer Systems Ltd, Pune as Sr. Software Engineer.

I have bought the Idea cellular Net Setter device. Before buying it I asked the sales person if they can provide me demo because I had doubt that I don’t have good network at my place. But the sales person told me that in case I don’t have good network they will provide the booster so there won’t be any issue. After buying it I found that it was not working. I follow up with them continuously for around two weeks. Finally I brought my laptop to them to show it is not working. They agreed and after analysis they came to know that the sim was faulty. They gave me new sim and I am able to connect it. Now when bill arrived I can see they have charged me Rs. 50/- extra as a sim replacement charges. If fault is in the sim which they had given to me then why should I pay extra to them?

Another concern is, I had raised concern for speed of internet as it is very slow I am not able to surf it properly. Most of the sites are even not opening. As a reply idea technical team is saying this is because of week signal and they can not help me. Before buying they committed me that if I got week signal issue they will provide the booster (free of cost). Now they are not stick to their words.

I want to return the device and want to get my money back. Please do the needful.

Company: Idea Cellular Ltd, Pune
Country: India
State: Maharashtra
City: Pune

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