India Times Online Shopping
Deficiency in service

Dear Sir,

I had placed an order for a mixie vide order no. 112355353 through India Times online Shopping offers. It was a cash on delivery arrangement. On opening the package, I found that parts of the appliance was broken, which could have taken place due to careless handling during transportation. I spoke to the customer service on 02 June and was given a complaint no. 290024. I was told that the appliance would be replaced within 5 working days. I contacted the your customer service again on 07 June and was told that action would be taken by the next day. But nothing happened. I have been contacting the customer service every day since then. Every time I am told that it would be replaced within next 24 hours. No action has been taken so far. I do not know how to get them act on my complain.

With regards,

Pulak Mukherjee

5105, Sector B/7

New Delhi - 110070

Tel. No. 011-26125935

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Company: India Times Online Shopping
Country: India
State: Delhi

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