Letsbuy
Customer service is worst

Hi,

I ordered a Videocon 1.5 ton VITA PLUS -VBS53.CVL1-CR using Letsbuy.com but they delivered Videocon vns53 cd1-ct model. When i asked about the same they told we didn’t have the same model so we delivered the similar model.

Letsbuy guys will call you after raising a complaint in consumer complaints and tell they are very sorry for the fault in the service. They will also tell that we will look back the issue very shortly.

After a week of time they will not connect you to the corresponding person and also they ask to hold the call for a minute and they will royally disconnect the call after a minute.

I endded up spending 400 rs only for calling their customercare.

I would like to express one thing be straight and correct in your business. If you are not able to rectify the proble please tell it directly to the customer and sort it out.

I got my order somewhere at sept 14 and i still didnt opened the box simply waiting for the replacement.

I wold like to present a guy (called pavan) from letsbuy in consumer complaints forum.he will talk very confidently as such he will solve the problem with in 2 days but ending up with out doing anything, .

Their final agenda is the only one thing customer will get vexed up and will not call back and will accepts the whatever product they delivered.

order num Order # LSB-344857

Company: Letsbuy
Country: India
State: Andhra Pradesh

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