Makemytrip.com
Swindling in the name of better services

Dear Sir,

I booked rail tickets through the latest "Rail" services offered by makemytrip. For certain reasons, I had to cancel the booking. Although the booking cancellation was done well within the cancellation window offered by indian railways, the service provider charged me heavily for the cancellation, in the name of service charges and processing fees.

Roughly 30% of the ticket charges were reduced in the name of cancellation charges, while the same ticket booked or cancelled through IRCTC would have nominal 10% cancellation charges.

This is actually a fraud, they charged me Rs.900 on cancellation for 2 tickets whose price was Rs.3000.

I request you to suggest that what kind of services and how it is allowed that anyone can charge anything by just mentioning T&C.

Kindly help.

Company: Makemytrip.com
Country: India

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