MTNL
Bill Reduction

Dear; Sir/Madam

My Tel no is 26787110, my bill no is: 1066979603 and my consumer no is: 2060229386. I have received an excess amount in my bill for the period of february. I had applied for an unlimited 1599/- 1.3 mbps triband plan. On the installation date the person said that I would get the speed I asked for. But after one week of installation I faced a lot of latency in the download. When asked the MTNL personals, they asked me to check the speed of the triband on their web site which showed 512 kbps and when I checked it on 5 other independent sites they showed not more that 512kbps. I had raised complaint for this which I don’t have any clue what has happened. When we try to call them and when we call up the helpline the person at the other end says this issue has to be raised at some other number and they go on redirecting at least for 1 hour and still we don’t get any solution. One day when I asked the person that I had opted for unlimited 1599/- 1.3 mbps triband, he said that the plan is discontinued and at the rate of that plan we are providing 1.3mbps which they haven’t intimidated us nor are we getting more than 512kbps.

According to 512kbps plan which they had provided me instead of 1.3mbps the amount they had charged me is Rs1279.20/- which is incorrect because the amount for 512kbps is Rs599/- as shown on your tariff plans

“I had asked for “GOLD” & you gave me “SILVER” & you are charging me for “GOLD” which is incorrect.”

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It’s a humble request that you help me in getting my exact payable amount for 512kbps plan which I have been provided by you. It’s a request to you to provide me a fresh triband bill including telephone bill which I am happy to pay the sum amount within 24 hrs.

Company: MTNL
Country: India
State: Maharashtra
City: Mumbai City

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