MTNL MUMBAI
MTNL land line fault

Hemant Jaiswal
04-17-2012
231

DearSir,

I am a customer of MTNL land line / broadband. Since 2.4. My land line is not working properly. I lodged complaints and constantly in touch with MTNL officials (contacted to Shri Nalawade- 9869471818). My complaint details and e-mail correspondence are as follows. Kindly do the needful

Thanks and Regards

Hemant Jaiswal

&&-- Original Message &&--

Subject: Fwd: Fwd: Request to restore landline at tel no 25278853 and 25287383

Date: Mon, 16 Apr 15:37:18 0530

From: hemantjaiswal

To: chembur.helpdesk@mtnl.net.in

Dear Sir,

Reference to my following request for restoration of my telephone line. Once again I would like to request you to do the needful and restore the line. I also requested to Shri Nalawade on his mobile 9869471818 on 13.4.2012 and again on 16.4.2012.

Thanks and Regards

Hemant Jaiswal

ACE (PP)

&&-- Original Message &&--

Subject: Fwd: Request to restore landline at tel no 25278853 and 25287383

Date: Fri, 13 Apr 08:57:30 0530

From: hemantjaiswal

To: chembur.helpdesk@mtnl.net.in

Dear sir,

Kindly refer to my new complaint (no:3055) and following old complaint. It seams your technician is not having any knowledge. He is attending faults of others and disturbing lines of we users. Around 3 days back, to repair fault of Shri Pille, he attended nearby junction/distribution box and again disturbed my line (25278853). Since junction box / distribution box is close to my door, Immediately I reported him about the problem. He accepted to restore the line but failed to do so. When I inquired to Shri Pille about repair of his lines, He informed that he is having two lines. your technician repaired faulty line and disturbed another line. Even after my above complaint, no expert technician attended he fault. you are requested to do the needful in this regards.

Thanks and Regards

Hemant Jaiswal

&&-- Original Message &&--

Subject: Request to restore landline at tel no 25278853 and 25287383

Date: Mon, 02 Apr 14:21:17 0530

From: hemantjaiswal

To: chembur.helpdesk@mtnl.net.in

Dear Sir,

This has reference to my complaint (complaint no 7976) dated 31.3.2012.

On Saturday i.e. 31.3.2012 your technician attended our premises to

repair somebody's telephone line. While repairing he dis-connected my

line bearing no 25278853 and connected line of Shri Tyagaraju bearing

no 25287383. I dont know status of my line i.e. where he connected my

line. We both are using this landline predominantly for internet

purposes and in such scenario, neither I am able to use my line nor

Tyagaraju is able to use the necessary facility. Till this time no

action is initiated from your side. You are requested to restore the

connection of we both the user at the earliest.

Thanking You,

Yours faithfully

Hemant Jaiswal