MTNL Triband
Non delivery of WiFi modem for new connection

I have MTNL land line no. 23619905 since many years in the name of Mr. Kiran Babulal shah.

Recently I asked for a triband connection and it was delivered with a regular ADSL [No WiFi] modem pretty soon. After that on 24th April I registered a complaint so that they would exchange my regular modem with a wifi one. But till date they haven't snt it and the customer service lines keep giving me different numbers to call up which are never answered by anyone.

I have already received a bill since i got my Triband connection and have paid for the modem also!

Apparently the 1500 helpline people tell me that according to them I have already received it on 10 May or so which is wrong as I haven't even been contacted by anyone regarding the same. hence they give me local land line numbers to contact and check for myself about the modem's status.

Complaint no: G8025450 on date 24th April

Land line numbers i have received:23611555, 23535500, 23670111 (only one that works and gives me other numbers that don't work), 23642400, 23632100

-Bhavik Shah

Company: MTNL Triband
Country: India
State: Maharashtra
City: Mumbai City

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